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JCC Denver Policies

General Policies
Guest Policies
Refund Policies
Scholarship Process

General Policies

  1. Registration of accounts of minors must be set up by a legal guardian. Childcare providers (nannies, grandparents, etc.) can be added as additional family members and authorized for pickup. 
  2. Classes must meet minimum enrollment to run (as determined by the JCC staff coordinating the class). You will receive an email at least 24 hours ahead of your first class if the class is canceled. If you do not hear from us, your class is running. 
  3. All guests (including siblings) must be pre-approved by the program manager or Director of Engagement. 

The JCC has the right to suspend and/or terminate a participant due to disorderly, disruptive, or abusive conduct, illegal activities, or failure to abide by the individual program or Center’s policies, rules, and regulations. 

This suspension or termination is extended to a participant/parent/family member’s conduct leading to a breach of any provision of this Agreement, including failure to make any payment when due. Without limiting the foregoing, JCC shall have the right to suspend and/or terminate this Agreement if a student, camper, participant, or parent/family member make disparaging statements (whether orally or in writing) about the business or operations of JCC or commences, threatens, organizes, or participates in (a) legal proceedings against JCC, its owner, or its operator, or (b) a picket, boycott, strike, or similar act against JCC. 

The JCC will provide a 30-day verbal or written notice and/or terminate participation. Program participation may be terminated immediately without notice. 

By entering JCC Denver or attending a JCC Denver-affiliated offsite event or program, you acknowledge that photography and audio or video recording may occur. 

Your presence constitutes consent for JCC Denver to photograph, film, or record your appearance and voice and to use that media in connection with JCC Denver and its programs and initiatives. This may include use on websites, social media, in publications, news coverage, promotional materials, and advertising. You understand that you will not receive compensation for the use of this media and waive the right to inspect or approve the final materials. 

If you do not wish to be photographed or recorded, please contact marketing@jccdenver.org before participating and notify a JCC Denver staff member when you arrive. We will make reasonable efforts to honor your request; however, we cannot guarantee that you will not appear incidentally in photographs or recordings of public spaces, crowds, or group activities. 

For questions about this policy or to request the removal of a specific image under JCC Denver’s control, please contact marketing@jccdenver.org. 

The JCC Denver is committed to providing a welcoming environment where everyone is treated with dignity and respect. Discrimination, harassment, and retaliation are not permitted in our programs, events, facilities, or other JCC-related activities.

This policy applies to interactions among staff, volunteers, members, participants, guests, contractors, and visitors. The JCC Denver does not tolerate discrimination or harassment based on race, color, religion, creed, national origin, ancestry, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, marital status, or any other status protected by applicable law.

Harassment may include unwelcome comments, slurs, threats, offensive images, unwanted physical contact, or other conduct that targets someone because of a protected characteristic. Concerns may involve conduct in person or through JCC-related digital communications.

Report a concern: If you experience or witness conduct that may violate this policy, please report it here. You may also speak with a JCC staff member, who will direct your concern to the appropriate person. If your concern involves the designated contact, you may report it here.

We will review concerns promptly and respond as appropriate. We will share information only with those who need it to review and address the concern, though we cannot promise absolute confidentiality.

Retaliation against anyone who raises a concern in good faith or participates in a review is prohibited. If you believe retaliation has occurred, please report it through either contact listed above.

Guest Policies

The JCC offers reciprocal punch cards for members of other JCC organizations. Please ask the concierge at the front desk of the JCC for more information.

The Staenberg-Loup Jewish Community Center is proud to provide a complementary Individual membership to the Fitness and Aquatics Center to clergy in the Denver area. 

To qualify you must have received a smicha (ordination) as clergy and be currently employed by a synagogue or faith-based congregation. Recognitions such as Teacher, Shaliach/Shluchah, or Rebitzin do not qualify. Ordained clergy must present proof of their employment and of their official position to the JCC Aquatics and Fitness Sales Manager or the General Manager of Aquatics and Fitness 

Clergy may upgrade their membership type to another membership type (e.g. Individual plus one, family), so long as they meet all of the requirements of the membership, by paying the difference in cost each month from the complementary individual membership to the upgraded level. Upgraded memberships require a minimum three-month commitment and follow all membership agreement terms. 

Refund Policies

  1. A full refund is provided for classes dropped at least 1 week prior to the start date (minus an administrative fee of $45) 
  2. No refunds provided after the first class has met. 
  3. For programs with a deposit, all deposits are non-refundable. 
  4. A $12 fee will be charged for any eCheck payment returned or declined by the financial institution. 
  5. Students may receive partial, pro-rated credit* if a class is dropped out before the start of the 2nd class. If the class has met 2 times and a student wishes to drop the class, the credit option is no longer available. 
  6. There are no refunds related to COVID or illness cancellations, weather-related cancellations, or other ‘acts of G-d’. For programs cancelled by the JCC, the program organizer will reschedule the cancelled class as the schedule permits. If a makeup class is not an option a credit will be applied to the student’s account.’ 
  7. For minor drop off classes late pickups beyond 10 minutes will incur a $25 fee for each additional 10 minutes past the pickup time. More than 2 late pickups will result in being dropped from the program without a refund or credit. 
  8. Situation-dependent exceptions are made for medical trauma. For JBU, refunds are always granted in the case of loss. 
  9. Credits remain on an account for one year and can be used toward any JCC Engagement class, Engagement event, and ongoing JCC events. Credits cannot be used toward the fitness center, Camp Shai, Ranch Camp or preschool payment. 
  10. If a class is canceled by JCC, students can receive a full refund or a credit. You must notify the class organizer within 2 business days of class cancellation if you would like to receive a refund or credit. If no choice is made, a credit will be applied to your account. 

*A credit is an amount on your account to be used for future purchases of JCC Programs or classes. It is not a refund or money that can be used towards Mizel Arts & Culture events or JCC Camp payments.  

Refund and Cancellation Policies- Early Learning School (“ELS”) 

  1. Enrollment 

We, the Student’s parents/legal guardians (Applicant), by signing this Enrollment Agreement and Tuition Contract(Contract), request that the Staenberg-Loup Jewish Community Center Early Learning School (ELS) enroll the Student for 2026-2027 academic year and agree that we are jointly and severally responsible for all of the obligations set forth in this Contract. Upon acceptance of the Student to the ELS, Applicant and Student will be bound by all policies, rules, and regulations as may be published and amended from time to time by the ELS and to the terms of this Contract. In consideration for the acceptance of this Contract and holding a place for the Student in the ELS, Applicant agrees to the following binding Terms and Conditions: 

  1. Non-Refundable Deposit – $500 is payable upon registration. 
  • Deposit will be applied to final tuition payment at the end of the school year session. 
  1. Enrollment Fee- $200 is payable upon registration. 
  1. Security Fee- $275 is payable upon registration 
  1. Fees for cancellation or withdrawal 

 

  1. If the ELS receives written notice of withdrawal on or before April 1, 2026, the student may be withdrawn without penalty except for the forfeiture of the $200 enrollment fee and $500 deposit. These fees will not be returned for any reason. The ELS relies upon tuition and other fees in order to provide your child with a high-quality early learning experience.
  2. If the ELS receives written notice of withdrawal on or after April 2, 2026, the student may be withdrawn with the forfeiture of the $200 enrollment fee, $275 security fee and $500 deposit. These fees will not be returned for any reason. The ELS relies upon tuition and other fees in order to provide your child with a high-quality early learning experience.
  3. If the ELS receives written notice of withdrawal on or after June 1, 2026, the student may be withdrawn with the forfeiture of the $200 enrollment fee, $275 security fee and $500 deposit. Additionally, families are responsible for 2 full monthly tuition payments after notice of withdrawal. These fees will not be returned for any reason. The ELS relies upon tuition and other fees in order to provide your child with a high-quality early learning experience.

Infant Room Holding Fee 
If choosing to not start your infant in August, or your infant is not old enough, we require: 

  • $1,500 deposit to secure the space 
  • $650 per month for the first three months of the hold (August-October) 
  • $1,000 per month for up to an additional two months (November and December) 
  • Full tuition beginning January 1 

Cancelations made at least 24 hours prior to day of Camp will receive a full refund 

Sibling discount available per day at 20% off for additional sibling 

All registrations for Camp Shai, Wolf Theatre Academy and Tennis Camps have a deposit, registration fee, and security fee that is per camper, per session. The non-refundable deposit per camper, per session is $100.00, the non-refundable registration fee is $25 and the security fee is $25. 

 

24-Hours 

Cancellations made for any reason within 24-hours of registering will receive a full refund, including the registration fee and deposit. 

January 11, 2027 and February 28, 2027 

Receive a refund of 100% of tuition costs minus the non-refundable deposit and registration fee. 

March 1, 2027 and March 31, 2027 

Receive a refund of 75% of tuition costs minus the non-refundable deposit and registration fee. 

April 1, 2027 and April 30, 2027 

Receive a refund of 50% of tuition costs minus the non-refundable deposit and registration fee. 

May 1, 2027 and May 31, 2027 

Receive a refund of 25% of tuition costs minus the non-refundable deposit and registration fee. 

June 1st 2027 and after 

No refund will be issued. 

All registrations for Ranch Camp have a deposit, registration fee, and security fee that is per camper, per session. The non-refundable deposit per camper, per session is $250.00 and the registration fee is $100 for Full Sessions and $75 for Mini Sessions. 

24-Hours 

Cancellations made for any reason within 24-hours of registering will receive a full refund, including the registration fee and deposit. 

June 26, 2026 – December 1, 2026 

Receive a refund of 100% of tuition costs minus the non-refundable deposit and registration fee. 

December 2, 2027 – January 31, 2027 

Receive a refund of 75% of tuition costs minus the non-refundable deposit and registration fee. 

February 1, 2027 – February 28, 2027 

Receive a refund of 50% of tuition costs minus the non-refundable deposit and registration fee. 

March 1, 2027 and April 30, 2027 

Receive a refund of 25% of tuition costs minus the non-refundable deposit and registration fee. 

May 1st 2027 and after 

No refund will be issued. 

Scholarship Process

We know how much this opportunity means to your family and want to assure you that the scholarship committee carefully considers many factors when reviewing applications. When you submit your application, it is processed by a third-party company specializing in financial aid. They assess income, assets, expenses, and liabilities to determine what is considered Income Available for Tuition. If their calculations show available income beyond the cost of the program, the system may determine that a family does not qualify based on financial need alone. 

However, we recognize that numbers don’t always tell the full story. That’s why the Scholarship Committee carefully reviews any extenuating circumstances that may not be reflected in the data. We also consider additional funding sources, such as grants from One Happy Camper, synagogue funds, and access to the Denver Preschool Program (DPP) and Universal Preschool Program (UPK) to help support families whenever possible. 

Unfortunately, our scholarship fund is limited, and each year, the requests exceed the amount we are able to award. This makes the process incredibly difficult, as we want to support as many families as we can. While we cannot predict what future years will bring, please know that we are always striving to raise as much funding as possible to assist families like yours. 

We understand that life is ever-changing, and while we strive to make the best decisions the first time, we also recognize that circumstances can shift. Whenever possible, we do our best to offer families a second review of their application through our appeal process. If funding allows, we welcome appeals that include any new or updated information that may not have been available during the initial application process. In cases where additional funds are available, the Scholarship Committee will thoughtfully reconsider the appeal with the new details provided. 

However, there are some years when, unfortunately, funding is fully allocated after the initial review. In those instances, we regret that we are unable to accept appeals. We truly appreciate your understanding and encourage families to reach out with any questions or concerns. Our goal is always to support our community in the best way we can. 

Because the programs eligible for Scholarship Funding vary widely in cost, we do not use a fixed scale for assistance. Instead, we carefully review each application individually, considering the recommended award, a family’s financial need, and our available funding. Additionally, we strive to support as many families as possible, which means we must also take into account the total number of applicants to ensure fair distribution of funds. 

We understand that financial circumstances can change, and we want to support families as best we can. If you need to withdraw from a program due to financial reasons resulting from the Scholarship Committee’s decision, you will receive a full refund of any payments made, except for the non-refundable deposit and registration fee, which were outlined at the time of registration. 

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