View Health & Safety Policy

October 6 – December 21, 2021

One-stop Shop for our Festival Season

On Eventive, you can purchase tickets, read all about our upcoming events, or for some event you can enjoy an event itself (whether a livestream, an on-demand film, or an in-person event) – a one-stop shop for our entire event season. Visit the Eventive Help Page for any questions related to ticketing, device use, or to chat with an Eventive representative.

Ways to watch JAAMM this year.

IN-PERSON

This year, JAAMM will host many events IN-PERSON. Come see the community who share your passions at these events.

HYBRID

Fit your individual needs with the flexibility of HYBRID (in-person/virtual) events streaming simultaneously this year at JAAMM.

https://watch.eventive.org/help

VIRTUAL

We will also be offering some VIRTUAL only events, for those special events that we wanted to make sure everyone would have access.

Below you will find helpful tips to ensure you are ready to watch our events we offer virtually.
HDMI icon

Use HDMI

You can access Festival content through an internet browser on your smart phone, tablet, or computer. You can also connect your laptop to your TV via an HDMI cord.

Chrome Cast Apple TV icon

Use “Cast” or “AirPlay”

Another option for viewing movies on your TV would be casting them from a phone or laptop.
For this option, you can use your smart phone or laptop to “Cast” (Google Chromecast) or “AirPlay” (Apple) films to your TV.

https://watch.eventive.org/help

How To Download the AppleTV and Roku App

The Apple TV or Roku App allows you to watch films with ease.

Note: This is not an app for your smart phone, tablet, or computer.

JAAMM HowToTest

TEST YOUR DEVICE COMPATIBILITY

Visit our Device Compatibility page and follow the steps to unlock our free test video.

  • You can test your device(s) for compatibility with our platform
  • Confirm that you are able to make a purchase
  • Confirm that you are receiving confirmation emails once a purchase has been completed

If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

Tech Questions? We’re here to help.

Technical Support

Visit the Help Page for detailed setup instructions, FAQs, and Tech Support.

Want to speak to someone?

Can’t find an answer in the FAQs? Click the button below to find the Live Chat option.
HELP PAGE
CHAT WITH SOMEONE
JAAMM How to Transfer Icon

Ticket Transfer for JAAMM

If you would like to transfer your ticket to another user, please follow these instructions:
  1. Log into your Eventive account.
  2.  Go to My Tickets.
  3. Click on the gear icon next to the name of the event for which you would like to transfer a ticket.
  4. Click on the “Transfer Tickets” button.
  5. Select the box next to the ticket you would like to transfer, and then press the “Transfer 1 Ticket” button at the bottom right hand corner.
  6. Enter the recipient’s email address, and then click the “Confirm & Send Transfer” button. At this step, the ticket will still appear in your “My Tickets” page as “transfer pending.”
  7. The recipient will receive an email from noreply@eventive.org with the subject line “Gift from [your email address].” Your recipient must click the blue  “Accept gift stream” button in this email for the ticket to be transferred!
  8. Once the recipient claims their ticket, it will have been successfully transferred and will no longer appear on your “My Tickets” page.