Policy Information

Registration Policies

  1. Registration accounts of minors must be set up by a legal guardian. Childcare providers (nannies, grandparents, etc.) can be added as additional family members and authorized for pickup.
  2. Classes must meet minimum enrollment to run (as determined by the JCC staff coordinating the class). You will receive an email at least 24 hours ahead of your first class if the class is canceled. If you do not hear from us, your class is running.
  3. All guests (including siblings) must be pre-approved by the program manager or Director of Engagement.

Refund & Cancellation Policies

  1. A full refund is provided for classes dropped at least 1 week prior to the start date (minus an administrative fee of $45)
  2. No refunds provided after the first class has met.
  3. For programs with a deposit all deposits are non-refundable.
  4. Students may receive partial, pro-rated credit* if a class is dropped out before the start of the 2nd class. If the class has met 2 times and a student wishes to drop the class, the credit option is no longer available.
  5. There are no refunds related to COVID or illness cancellations, weather-related cancellations, or other ‘acts of G-d’. For programs cancelled by the JCC, the program organizer will reschedule the cancelled class as the schedule permits. If a makeup class is not an option a credit will be applied to the student’s account.’
  6. For minor drop off classes late pickups beyond 10 minutes will incur a $25 fee for each additional 10 minutes past the pickup time. More than 2 late pickups will result in being dropped from the program without a refund or credit.
  7. Situation dependent exceptions are made for medical trauma. For JBU, refunds are always granted in the case of loss.
  8. Credits remain on an account for one year and can be used toward any JCC Engagement class, Engagement event, and ongoing JCC events. Credits cannot be used toward the fitness center, Camp Shai, Ranch Camp or preschool payment.
  9.  If a class is canceled by JCC, students can receive a full refund or a credit. You must notify the class organizer within 2 business days of class cancellation if you would like to receive a refund or credit. If no choice is made, a credit will be applied to your account.

*A credit is an amount on your account to be used for future purchases of JCC Engagement Programs. It is not a refund or money that can be used towards other JCC departments (Fitness, Camps, Preschool, or Mizel arts & Culture)

JCC Code of Conduct

The JCC has the right to suspend and/or terminate a participant due to disorderly, disruptive, or abusive conduct, illegal activities, or failure to abide by the individual program or Center’s policies, rules, and regulations.

This suspension or termination is extended to a participant/parent/family member’s conduct leading to a breach of any provision of this Agreement, including failure to make any payment when due. Without limiting the foregoing, JCC shall have the right to suspend and/or terminate this Agreement if a student, camper, participant, or parent/family member make disparaging statements (whether orally or in writing) about the business or operations of JCC or commences, threatens, organizes, or participates in (a) legal proceedings against JCC, its owner, or its operator, or (b) a picket, boycott, strike, or similar act against JCC.

The JCC will provide a 30-day verbal or written notice and/or terminate participation. Program participation may be terminated immediately without notice.